Contact Around support
Send the Around team a message when you need help with your account or an order.
What to do
- Open SettingsContact support.
- Choose New message or Message Around.
- Enter a Subject that describes the issue.
- Write your Message with the order reference, dates and what you expected to happen, where relevant.
- Use Attach files if an image or document will help. You can attach up to three images, PDFs or Word files, up to 10 MB each.
- Choose Send message when ready.
- Return to the support conversation to read replies. Use search and the conversation-status selector to find an earlier thread.
What happens next
The message appears in your support conversation. The portal also explains when you can expect an email notification about a reply.
Good to know
Support messages go to Around. Customer conversations belong in Inbox. Your team needs the Customer Support permission to access this area.