Inbox and customer emails
Reply to customers and send subscriber updates.
Quick troubleshooting
Where are my campaign emails?
Open Sent emails. Campaigns are not listed as individual conversation messages.
Why is the subscriber count lower than my customer count?
Only customers who agreed to promotional emails are subscribers. Adding a customer manually does not opt them in.
In this section
- Read and reply to a customer messageUse Inbox to keep customer conversations alongside their order context.
- Start and organise customer conversationsFind messages quickly and keep the active inbox manageable.
- Email your subscribersSend an update to customers who agreed to receive promotional emails from your business.