Start and organise customer conversations
Find messages quickly and keep the active inbox manageable.
What to do
- Open Inbox and use Search messages to find the conversation you need.
- Use Inbox view to switch between the available conversation groups.
- Choose New message and search for a customer to open their conversation.
- Select a conversation and use Mark unread if you need to return to it later.
- Use Archive to move a finished conversation out of the active inbox. Use the archived view and the available restore action when you need it again.
- Use the selection checkboxes for the bulk message-management actions shown.
What happens next
Conversations are easier to find and keep organised.