Update a customer’s email preferences
Record an email-preference change a customer has asked you to make.
What to do
- Open the customer’s profile and choose More customer actionsEmail preferences.
- Review the three categories: Transactional, Order updates and Promotional.
- Adjust the optional categories to match the customer’s request.
- Choose Save, or use Unsubscribe from all optional emails if that is what the customer requested.
- Check the updated preference summary.
What happens next
Future optional emails use the saved preferences. Transactional messages such as order confirmations and refunds remain enabled.
Good to know
Customers can also manage preferences through email links. A customer record alone is not promotional consent.