Mark collected, record a no-show or reopen an order

Keep the fulfilment status accurate as customers collect their food.

What to do

1. Open the order and confirm its reference and collection details.
2. For a ready order that has been handed over, choose Mark collected.
3. Read and confirm any warning if you are marking the order collected ahead of its collection day.
4. For an eligible uncollected order, open More order actions and choose No-show when that is the correct outcome.
5. To bring a collected or no-show order back into the active workflow, use More order actionsReopen order, where offered.
6. Check the resulting status and the appropriate order-list tab.

What happens next

The order records the fulfilment outcome you selected.

Good to know

Reopening fulfilment does not reverse a cancellation or refund. If the “Order completed” email is enabled in Reminders, collection can also trigger that customer email.