Read an order’s details and customer notes
Check the order details before preparing food or answering the customer.
What to do
- Open Orders, find the order and select its reference.
- Read the fulfilment and payment badges beside the reference. Check when it was placed, its source and any linked drop.
- Review Customer, including the contact details and any order-level note. Open note controls to read longer requests.
- Check Collection for the date, time window, location and address.
- Review Items, quantities, selected options, item notes and the food information shown.
- Check the subtotal, customer fee, amount paid and any Refunds.
- Choose Message if you need to contact the customer. Close the sheet to return to the list.
What happens next
You can distinguish the customer’s choices, collection arrangements and payment status before acting.
Good to know
Payment status and fulfilment status are separate. An awaiting-payment order should not be treated as a confirmed card payment.