Issue a full or partial refund

Use Refund when you need to return money for an eligible paid order.

What to do

1. Open the order and check the customer, payment status and previous refunds.
2. Open More order actionsRefund. You need the permission to manage payouts and transactions, and the order must have a refundable amount.
3. Choose Full refund or Custom amount.
4. For a custom refund, enter an amount within the remaining refundable balance.
5. Enter a Reason, which is shared with the customer.
6. Read the breakdown showing what the customer receives and the impact on your balance.
7. Choose the final Refund button only when the amount and reason are correct.
8. Review the refund entry on the order and check the resulting payment status.

What happens next

The order records the refund amount and payment status.

Good to know

Refunding and cancelling are separate actions. The refund dialog shows any return of Around’s fee; use the displayed calculation. Collaboration orders have separate restrictions, so a standard Refund action may not be offered.