Cancel a drop
Cancel a drop when you need to stop the entire sale.
What to do
- Open the drop and check that it is the sale you want to cancel.
- Choose Cancel drop from the Schedule step or Drop actions.
- Read the confirmation carefully. It explains that buying stops, affected paid orders are refunded and customers are emailed.
- Choose Cancel drop only when you are ready to apply that action, or Cancel to leave the drop as it is.
- After cancellation, review the drop and its orders to confirm the resulting statuses.
What happens next
The drop stops taking orders and the cancellation workflow is applied to its affected orders.
Good to know
Cancelling one customer’s order is a separate action in Orders. This action affects the whole drop.