Set customer collection reminders and order emails
Choose the messages customers receive about their own orders.
What to do
- Open SettingsReminders and choose Orders.
- Review the collection reminders, order-placed email and order-completed email listed.
- Choose Edit beside a message to change its wording. For a collection reminder, set Send before collection as well.
- Review the preview and choose Save.
- Use the switches to enable or disable optional messages. The order-placed email remains enabled.
- Choose Add reminder if you need another collection reminder, then complete and save its timing and message.
What happens next
Customer order emails use the saved wording, timing and enabled status.
Good to know
Scheduled collection reminders respect the customer’s order-update preferences. These settings are separate from the new-order emails your team receives.