Allow customer notes on an item
Special instructions let customers add a request for a particular item.
What to do
- Open the item in Items.
- Turn on Allow special instructions.
- Open Special instructions settings.
- Turn on Make special instructions required only when every order needs an answer, such as wording for a personalised product.
- Choose Save in the settings dialog, then Update item on the main form.
What happens next
Customers can enter an item note. The note is available with the order and preparation information.
Good to know
An item note is separate from a note about the whole order or a private note on the customer profile.